Open AI

Accounts Receivable Specialist

Job Description

Posted on: 
January 11, 2023

As an Accounts Receivable Specialist, you will contribute to the growth and success of the Finance and Go-To-Market departments. You will be responsible for maintaining the integrity of our order-to-cash operations, working closely with internal and external stakeholders and improving it all the time. This role reports to our Accounting Manager.

Responsibilities

  • Prepare journal entries for the month-end close process;  reconcile receivables and cash receipts to general ledger accounts.  
  • Support end-to-end order-to-cash activities including, but not limited to, customer onboarding, issuing invoices, responding to support tickets, completing quarter- and year-end procedures, assisting with audits, and verifying the integrity of customer data throughout our tech stack.
  • Deliver outstanding customer service, troubleshoot and resolve issues from both customers and internal Go-To-Market and support teams.
  • Analyze data to solve issues for our customers, focusing on knowledge management, operational improvements, and account reviews.
  • Work in partnership with the Go-To-Market team to improve the customer experience, resolve complex issues, and understand customer challenges.
  • Maintain the highest level of confidentiality for all customer records.

Job Requirements

  • 2+ years experience in quote-to-cash operations at a high-growth startup and/or public company, preferably in SaaS/software industries
  • Experience navigating complex customer procurement processes
  • Intermediate or higher proficiency with Microsoft Excel, as well as Adobe Acrobat, Slack, and GSuite
  • Strong organization skills, ability to set priorities, and meet concurrent deadlines
  • Effective oral and written communication skills, especially working directly with customers
  • Bonus if you have experience with software revenue recognition principles (ASC 606) and/or Experience with Stripe, Salesforce, Intercom, and NetSuite a plus

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