Accounts Receivable Specialist
Location
Remote
Level
Senior
Department
Finance
Type
Full - Time
Salary
Job Description
Posted on:
January 11, 2023
As an Accounts Receivable Specialist, you will contribute to the growth and success of the Finance and Go-To-Market departments. You will be responsible for maintaining the integrity of our order-to-cash operations, working closely with internal and external stakeholders and improving it all the time. This role reports to our Accounting Manager.
Responsibilities
- Prepare journal entries for the month-end close process; reconcile receivables and cash receipts to general ledger accounts.
- Support end-to-end order-to-cash activities including, but not limited to, customer onboarding, issuing invoices, responding to support tickets, completing quarter- and year-end procedures, assisting with audits, and verifying the integrity of customer data throughout our tech stack.
- Deliver outstanding customer service, troubleshoot and resolve issues from both customers and internal Go-To-Market and support teams.
- Analyze data to solve issues for our customers, focusing on knowledge management, operational improvements, and account reviews.
- Work in partnership with the Go-To-Market team to improve the customer experience, resolve complex issues, and understand customer challenges.
- Maintain the highest level of confidentiality for all customer records.
Job Requirements
- 2+ years experience in quote-to-cash operations at a high-growth startup and/or public company, preferably in SaaS/software industries
- Experience navigating complex customer procurement processes
- Intermediate or higher proficiency with Microsoft Excel, as well as Adobe Acrobat, Slack, and GSuite
- Strong organization skills, ability to set priorities, and meet concurrent deadlines
- Effective oral and written communication skills, especially working directly with customers
- Bonus if you have experience with software revenue recognition principles (ASC 606) and/or Experience with Stripe, Salesforce, Intercom, and NetSuite a plus