Analyst, Revenue Cycle Management
Job Description
Practice Financial Health Team (inclusive of Revenue Cycle Management (RCM)) as a key point of contact for our customers to deliver a fantastic end-to-end customer experience. You will support the different RCM processes by triaging customer questions and requests, troubleshooting issues through to resolution, and working collaboratively with internal teams as needed.
Responsibilities
- Collaborate with customer staff and management levels on day-to-day operational questions/resolutions; Establish rapport with customers and ensure that their questions and concerns are resolved timely and are clearly documented
- Support process and workflow monitoring across all RCM processes; Work with our operations teams to implement modifications or new workflows
- Utilize data and analytical resources to quickly diagnose and resolve RCM workflow related issues or opportunities; Ensure they are transferred to the appropriate team for follow up if required
- Compile and monitor operational revenue cycle reporting to identify risks and/or opportunities
- Clearly communicate progress and risks to a Flatiron Engagement Manager and cross functional teams
- Support the creation and maintenance of project and customer documentation
- Work independently and as part of a team
We’re seeking great verbal and written communicators who are excited to dramatically impact our customers’ experiences, and grow within the RCM team and beyond at Flatiron.
Job Requirements
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day.
- You have at least 1-5 years healthcare experience with billing/revenue cycle management technology, process improvement, and/or workflow implementations
- You have at least 1 year experience within oncology
- You have excellent written and verbal communication skills
- You are familiar with online insurance portals, clearing houses, and insurance guidelines/policies
- A self-starter who is able to take initiative and ownership of projects
- You have exceptional problem-solving and analytical skills
- You are well organized, detail oriented, and able to prioritize and multitask
- You are motivated to work in a fast-paced environment
- You have proficient computer and Microsoft Excel skills
- You are able to work independently with minimal supervision
Extra Credit
- You have a bachelor’s degree or equivalent experience
- You are proficient with analysis and visualization tools like Microsoft Access, Tableau, Looker, and/or SQL
- Flatiron OncoEMR proficiency desired but not required
- G4 Centricity proficiency desired but not required
