The Company

Outrider, the pioneer in autonomous yard operations for logistics hubs, helps large enterprises improve safety and increase efficiency. The only company exclusively focused on automating all aspects of yard operations, Outrider eliminates manual tasks that are hazardous and repetitive. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation by deploying zero-emission systems. Outrider is a private company backed by NEA, 8VC, Koch Disruptive Technologies, NVIDIA, and other top-tier investors. For more information, visit www.outrider.ai.

The Role

The Autonomous Vehicle (AV) Dispatcher is responsible for commanding and tracking the driverless trucks at the heart of the Outrider System, a first-of-its-kind product designed to automate the world’s largest distribution yards. This position reports to the head of Outrider dispatch Operations and serves as Outrider’s primary point of contact for operations issues and inquiries at customer sites. 

The AV Dispatcher’s duties include assigning trailer move requests to the autonomous trucks (aka terminal tractors, hostlers, shifters, yard dogs, yard goats) operating at customer distribution yards and managing truck movements via Mission Control, Outrider’s proprietary, cloud-hosted dispatching/monitoring tool. The AV Dispatcher can interact with customer dispatching functions (either humans or the customer’s yard management system/YMS) as needed to assign, track and update the status of customer-requested trailer moves.

This role is hands-on, requiring close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system. The successful candidate thrives in a dynamic work environment, has strong focus and attention to detail, and is comfortable making fast and sound decisions with a safety-first mindset.

This position plays an essential role in helping deliver a safety-critical system for industrial automation. The opportunity offers the successful candidate the chance to help develop a market-defining enterprise product that combines robotics technology with a software-as-a-service (SaaS) business model.

Duties and Responsibilities

• Lead AV operations, ensuring safety and productivity, and manage trailer move missions using Outrider or customer software while communicating with engineers and teams
• Create and manage tickets for system issues or truck maintenance (Jira, Zendesk, Fleetio), and document operational details in reports
• Train customers on the Outrider system and serve as a liaison for operational support
• Escalate issues according to protocols and support operations through travel to customer sites when required

Required Qualifications

• BS or BA degree preferred or 2-3 years of relevant industry or technical experience
• Minimum 1-2 years’ experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
• Exceptional analytical skills
• Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites
• Self-driven behavior and demonstrated strong leadership and people skills
• Very good time management skills and ability to quickly make informed decisions
• Proficiency with MS Office or G-Suite.
• Sterling references
• Ability to travel up to 30% of the time, if applicable, or potentially commit to extended stays at customer sites for the deployment of Outrider autonomous vehicles

Ideal Qualifications

• Experience with autonomous vehicles, complex electronic systems and field work
• Exceptional customer service
• Interest in data analysis
• Knowledge of and experience with integrated hardware/firmware/ software systems

Shift

• Monday through Friday from 4:30pm - 1:00am

Compensation & Benefits

• Hourly Wage: $28.00 - $32.00
• Actual compensation is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor