Rubicon Global

Client Services Lead (Sourcing Specialist)

Job Description

Posted on: 
April 5, 2023

The Client Services Lead (Sourcing Specialist) serves as a liaison between Client Services Associate and vendors. This primarily involves assuring that all client services issues and requests for additional services are addressed promptly and thoroughly.


  • Complete bids and awards for project customers as well as Key Account clients, insuring timeliness and margin protection/growth
  • Ensure all service issues and requests for additional services are received, documented appropriate, responded to, followed up on, and closed in the system in a timely and thorough manner
  • Manage projects from start to finish including sourcing, awards, service requests, and billing questions
  • Resolve complex day-to-day escalated requests relating to vendor performance and client issues for current projects
  • Resolve vendor invoice issues to ensure data accuracy and timely billing
  • Confirm deliveries and removals for projects
  • Foster and promote teamwork to support a positive working environment
  • Provide oversight as needed to ensure that client requests are accurately and efficiently fulfilled
  • Ensure and measure effectiveness of issue documentation, resolution, and follow-up for each team member
  • Ensure and measure scheduling and completion of additional services with both hauler and customer location for each team member
  • Ensure and measure the dispatching of extra services in the system
  • Assign as needed and monitor completion of customer service-related projects to team members
  • Coach and mentor team members with a focus on continuously improve the quality of customer service  

Job Requirements

  • Bachelor's degree preferred
  • 2+ years of customer service experience
  • Strong verbal and written communication skills
  • Excellent organizational skills with attention to detail
  • Ability to work under pressure and meet deadlines
  • Must be collaborative and able to work in a team environment
  • Ability to create and nurture a positive and productive work environment  
  • Analytical, research and problem resolution skills
  • Ability to work with minimal supervision in decision making
  • Ability to work evenings, weekends and holidays as required
  • Strong knowledge of MS Office and Excel  

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