Client Services Lead (Sourcing Specialist)

• Complete bids and awards for project customers as well as Key Account clients, insuring timeliness and margin protection/growth
• Ensure all service issues and requests for additional services are received, documented appropriate, responded to, followed up on, and closed in the system in a timely and thorough manner
• Manage projects from start to finish including sourcing, awards, service requests, and billing questions
• Resolve complex day-to-day escalated requests relating to vendor performance and client issues for current projects
• Resolve vendor invoice issues to ensure data accuracy and timely billing
• Confirm deliveries and removals for projects
• Foster and promote teamwork to support a positive working environment
• Provide oversight as needed to ensure that client requests are accurately and efficiently fulfilled
• Ensure and measure effectiveness of issue documentation, resolution, and follow-up for each team member
• Ensure and measure scheduling and completion of additional services with both hauler and customer location for each team member
• Ensure and measure the dispatching of extra services in the system
• Assign as needed and monitor completion of customer service-related projects to team members
• Coach and mentor team members with a focus on continuously improve the quality of customer service  

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• Bachelor's degree preferred
• 2+ years of customer service experience
• Strong verbal and written communication skills
• Excellent organizational skills with attention to detail
• Ability to work under pressure and meet deadlines
• Must be collaborative and able to work in a team environment
• Ability to create and nurture a positive and productive work environment  
• Analytical, research and problem resolution skills
• Ability to work with minimal supervision in decision making
• Ability to work evenings, weekends and holidays as required
• Strong knowledge of MS Office and Excel  

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