Commercial Customer Success Manager

• Own a book of Jasper's commercial customers and drive renewals and ensure retention for these accounts.
• Work with about 80-100 of our SMB and midmarket customers to leverage AI in their specific industry and business.
• Serve as a customer advocate: build a strategy to manage the engagement and success of our customers.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

• 2-3 years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.
• Experience managing complex accounts and renewals.
• You have excellent interpersonal skills with a history of building strong business relationships.
• You're an influential communicator with experience presenting to small and large audiences.
• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Nice to have:

• Experience working with generative AI and working with a variety of different industries.
• Experience working at a SaaS company in the CRM or data services space.