Commercial Customer Success Manager | SaaS
Job Description
Jasper is looking for an experienced Commercial Customer Success Manager to drive Jasper’s strategic renewals while working closely with our customers to ensure ongoing adoption and success. This role is highly cross-functional, and you will regularly interact with our sales, product, marketing and engineering teams to ensure we advocate for our customers’ voice. In this role, you’ll own the execution of our business customers’ journey while also ensuring ongoing adoption for our high spend self-serve customers. You will join an existing team and be ever-adapting to the changes in our business.
Our target customer is composed of content creators, marketing teams and marketing leaders at growing and established companies. We help companies leverage artificial intelligence to accelerate content production and unlock their best ideas. We see AI as a partner that can help break through writer’s block, create fine-tuned imagery, and repackage content for different formats, languages and tones.
Responsibilities
- Own a book of Jasper's commercial customers and drive renewals and ensure retention for these accounts.
- Work with about 80-100 of our SMB and midmarket customers to leverage AI in their specific industry and business.
- Serve as a customer advocate: build a strategy to manage the engagement and success of our customers.
- Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
- Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.
Job Requirements
- 2-3 years of experience as a Customer Success Manager, Account Manager, or similar role
- Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.
- Experience managing complex accounts and renewals.
- You have excellent interpersonal skills with a history of building strong business relationships.
- You're an influential communicator with experience presenting to small and large audiences.
- You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.
- You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.
