Customer Success Associate

• Serve as an additional level of support for assigned customers, partnered with assigned Customer Success managers.
• Provide assistance through note taking, updating project documents and entering tickets as needed, for all customer facing meetings. May provide  backup for out of office team members as needed.
• Investigate member issues, presenting details to the Customer Success manager and providing follow up as needed.
• Ensure all customer reporting requirements are captured and recorded accurately and are followed up on to ensure timely delivery to Customer Success Manager
• Collaborate with implementation team to support all customer configuration builds within Spring Health’s proprietary system
• Responsible for build out of assigned customer relaunch configurations
• Contribute to the overall success and efficiency of the customer success team
• Work collaboratively across multiple departments such as product, operations, data science and marketing. Responsibilities will include but not limited to

Assisting with member marketing material creation and editing

Managing open tickets and ensure deadlines are met

Reporting updates and enhancements

Pull utilization reports

Creating and maintaining client specific project plans

Driving client deadlines and providing timely updates

‍

• 2+ years of experience in business operations or customer facing roles
• Experience presenting information to customers and receiving feedback
• A bachelor's degree or equivalent work experience
• Outstanding organizational, presentation, and communication skills, both verbal and written
• Ability to adapt to change, react quickly to issues, and solve problems creatively
• Self-motivated &  team-oriented
• A strong desire to learn in a rapidly growing and dynamic startup environment
• Crave continuous improvement both personally and professionally
• Technical experience with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry
• Proficient use of Google Suite with a strong interest in applying other software platforms