IT Support Specialist
Location
London, UK
Level
Senior
Department
Development
Type
Full - Time
Salary
Job Description
Posted on:
January 29, 2023
The HighRadius Corporate IT Support Specialist has a primary responsibility to support an exceptional working environment where employees can focus on being and performing their best. The corporate IT team supports a scalable enterprise with responsibilities to include information security and industry-standard compliance policies. This role applies knowledge of IT and business to advance organizational goals and comfortably navigate policy, people, and process-related organizational dynamics.
Responsibilities
- Supporting technical and non-technical stakeholders, accommodating a rapidly growing staff
- Ensure internal Customer satisfaction by maintaining constant communication on open service items
- Ensure the timely response to all service desk support calls and system-generated alerts
- Participate in audit activities and audit remediation plans.
- Troubleshoot and resolve OS, desktop applications, and other device issues
- Maintain and manage inventory related to hardware, software, and other IT supplies
- Follow policies and procedures to ensure all IT responsibilities are meeting business requirements and operating at peak performance
- Other duties as assigned
Job Requirements
- Strong customer service background required
- Strong experience with web-based computing services (video conferencing, CRM software, service ticketing solutions, and Google application suites)
- General experience with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
Desired requirements:
- 1-3 years of experience providing IT support and a Bachelor’s degree or progressive work experience with technology
- Strong service background required
- Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand
- Enthusiasm and the ability to thrive in an atmosphere of constant change and growth
- Ability to work and contribute in a team environment
- Ability to balance daily incidents with project-based work
