Key Account Manager (Open to Internal Candidates only)
Location
Remote
Level
Senior
Department
Account management
Type
Full - Time
Salary
Job Description
Posted on:
February 6, 2023
The Key Account Manager serves as the primary business contact with the key client decision makers and owns client satisfaction. The Key Account Manager will build relationships with key client decision makers to ensure services are running smoothly across 100+ locations across an account with a strong zero waste to landfill goal. They are also responsible for ensuring the integrity of the critical customer data that drives accurate billing to clients and payment to vendors.
Responsibilities
- Responsible for owning the entire account/book of business for the client; everything from ensuring all onsite waste operations is running smoothly to facilitating and reviewing weekly invoicing
- Manage service escalations by communicating to site contacts as well as corporate stakeholders
- Project management for multiple types of projects at once – adding/removing waste containers, ordering equipment for lease/purchase, one-off recycling needs and more
- Generate, analyze, and present performance reporting to key client decision makers, either on-site at client locations or virtually
- Make and execute on annual plans for the account, including presenting plans to corporate stakeholders
- Examine metrics and prepare for 2-3 yearly business presentations that reflect key account metrics and progress toward ZWTL goal
- Work with Circular Solutions and Recycling & Reuse team to design and implement value added solutions that increase diversion
- Resolve client billing discrepancies and issues quickly through collaboration with internal departments to ensure waste services aren’t interrupted
- Maintain understanding of company capabilities and service, and, in partnership with Channel Director, effectively communicate all offerings to the client
Job Requirements
- Bachelor’s degree
- 5+ years of successful account management with a track record of growth
- Excellent verbal and written communication skill, including presentation skills
- Ability to work under pressure and meet deadlines
- Problem-solving and negotiation aptitude
- Plans and carries out responsibilities with minimal direction
- Must be collaborative and able to work in a team environment
- Advanced MS Office skills (Excel, Word, PowerPoint)
- Proficient in Salesforce or similar CRMs preferred
- Commercial knowledge (P&L, profit improvement activities, Share of wallet growth, etc.) preferred
