Maintenance Field Representative
Job Description
The Maintenance Field Representative will be responsible for supporting our San Francisco service operations. The ideal candidate will possess the technical acumen and a strong understanding of service operations. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our technicians every day to assist with fleet servicing needs and coordinate with our Mx Planning, Fleet Engineering, Inventory Management, and AV Operations teams. You also will be the primary POC for external partner vendors. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams. Experience in training, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
- Reviews and adjusts maintenance schedule created by Regional / Market Planning based upon daily / weekly constraints by location
- Plans daily workload and provides feedback to Regional / Market Planning
- Prioritizes workflow at facility
- Verifies vehicle receipt
- Verifies labor availability
- Ensures part availability
- Ensures that all Down Vehicle Work Orders have clear comments, expected completion dates, and next steps
- Revises / updates Work Order status
- Works with cross functional partners across internal and external teams to make sure that all vehicles/service teams have the support that they need (parts, engineering support, work instructions)
- Communicates vehicle completion to AV Operations/Starfleet
- Communicates need to amend work definitions to Regional / Market Planning
- Opens follow-up work orders (as required)
- Communicates repeat failures to centralized planning to adjust preventive / predictive schedules
- Manages/returns cores and MRB parts for Centralized Planning and Supply Chain
- Coordinates with Regional / Market Planning in processing 3P repairs and Work Orders
- Manages approvals for repairs above policy thresholds
- Updates and communicates deferred work back to Market/Regional Planning for future scheduling
- Assures that training has been performed (as applicable) and manages Tech Skill Categories
- Manages 3P sublet (not contracted vendors)
- Reviews and updates Oracle upon completion of 3P work
- Addresses changes in work scope based on 3P identified issues and adjusts future preventative maintenance WOs if affected
- Assures WO matches internal WO for repair tracking
- Ensure 3P accomplishes work as requested
Job Requirements
- Minimum of 2 - 3 years experience in a service operations environment
- High school diploma or equivalent
- Experience in an automotive or high-tech environment preferred
- Experience with managing remote service teams preferred
- Working knowledge and experience of automotive products, repairs, and parts
- Exhibits patience, empathy, attention to detail, and a passion for problem-solving
- Strong written and verbal communication skills
- Detail-oriented with strong analytical, organizational, and interpersonal skills
- Great attitude with a high-energy personality, able to multi-task and thrive in a fast-paced environment
- Strong desire to help people and willingness to learn new and innovative automotive technologies
- Over-deliver in a team-based environment to achieve a common goal
