Manager, Field Quality

• Managing the daily activities of the field quality team – including goal setting, performance management and professional development of team members
• Managing the processing of parts returned from the field through receipt transactions to root cause investigation
• Leading root cause investigations on failing systems and components through hands on inspection and measurement of failures with members of the field quality team and other cross-functional resources
• Managing the Material Review Board and RMA processes ensuring cross functional alignment on nonconforming material disposition
• Managing quality issue tracking and driving root cause analysis and corrective actions owned by the field quality team
• Defining, collecting, and reporting the key performance indicators to drive improvements in the field performance of Zoox L3 & L5 fleet vehicles
• Leading continuous improvement efforts to increase the effectiveness and efficiency of field quality team processes by curating a field quality capability roadmap that defines the current and future personnel, equipment and process needs
• Collaborate with other members of the quality team to develop key quality specifications and procedures

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• Experience managing a team of quality engineers and technicians in development through commercialization phases of the product and service lifecycle
• Experience debugging and analyzing complex and urgent hardware quality issues found in fleet vehicles and working cross-functionally to contain and ultimately correct those issues
• Demonstrated proficiency performing quality root cause analysis and corrective and preventive actions
• Experience with quality issue tracking and management systems (such as Jira)
• Demonstrated experience driving quality initiatives and successfully delivering desired quality outcomes
• Bachelor’s or master’s degree in Engineering or related technical field

Bonus Qualifications

• At least 10 years of experience in quality engineering
• Automotive experience at the OEM or Tier I level
• Experience in start-up/product launch activities