Operations Coordinator (Night Shift)
Location
Austin, TX
Level
Senior
Department
Operations
Type
Full - Time
Salary
Job Description
Posted on:
February 9, 2023
- Cruise is looking for an Operations Coordinator to implement frontline driverless operations.
- In this position, you will work to ensure consistent driverless service to our customers in the market, including helping scale the operation and refine operating procedures.
- If you're interested in building and scaling something new to deliver on our promise to customers for great autonomous ridehail and delivery experiences on the roads of Austin, this is the role for you!
Responsibilities
- Engage a diverse set of stakeholders to develop and mature executable operational procedures and checklists to enable a safe, ongoing garage operation and launch and land Autonomous Vehicles (AVs)
- Lead and assist in the documentation, communication, and implementation of procedures for Pit Crew Operations including, but not limited to vehicle preparation, cleaning and charging, functional tests and lost and found
- Help hire, grow, develop and direct a team of Pit Crew Operators in the daily execution of garage and fleet operations
- Monitor active driverless fleet status and take appropriate actions as needed
- Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution
- Cross-train with Field Service Coordinators to learn additional skills and provide greater operational flexibility for the team
- Identify and realize ongoing operational efficiencies gained by driving continuous improvement from identification to implementation of procedural changes
Job Requirements
- Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company
- Ability to work on-site in one or more of our Austin offices and garages
- A tenacious team player attitude, with a bias toward action and a continuous improvement mindset; you work well with others
- Positive and Resilient Attitude: tough problems and setbacks do not deter you, you see them as exciting challenges and growth opportunities
- Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
- Ability to communicate key issues coherently and authoritatively to diverse partner groups
Bonus points!
- Operational experience in a 24/7 frontline workforce
- Mobility or transportation experience, particularly with a large fleet
- Entrepreneurial experience/ownership mentality or other innovation history
- Competency in gSuite, Jira, Looker and other productivity tools
- Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety
