Cruise

Operations Project Manager, Operations Control Center (Night Shift)

Job Description

Posted on: 
January 20, 2023

The Operations Control Center is looking for a night shift Operations Coordinator to support 24x7x365 overwatch of Cruise Autonomous Vehicle “AV” Operations. In this role, you will provide oversight of all potential issues or disruptions that may impact the fleet and ensure the correct response actions are initiated. You will use various tools, technology, and intelligence to coordinate a diverse set of operations team members. In addition, you will consolidate operational data and information into concise shift summaries and briefings for leadership and commercial operations review.

Responsibilities

  • Provide watch to the entire Cruise autonomous vehicle “AV” fleet through a combination of direct monitoring and connecting with several functions that interact with the fleet and customers (AV Operations, Remote Assistance, Customer Support, Global Security, etc.)
  • Assist in compiling the daily operational plan; identify, escalate, and suggest plan modification for constraints as they arise
  • Monitor operational execution relative to daily plan, consolidating operational information into clear and concise shift summaries and briefings for leadership and commercial operations review
  • Gather information and incident facts to document non-nominal events
  • Serve as an information hub for market operations

Job Requirements

  • Bachelors degree and 5+ years of relevant work experience
  • Ability to act as a leader in high pressure situations
  • Experience using multiple software applications simultaneously (software multi-tasking)
  • Exceptional attention to detail
  • Excellent written and verbal communication along with the ability to coordinate and work with many different organizations and team members

BONUS POINTS!

  • Experience in start-up or tech companies
  • Experience working in the autonomous vehicle industry
  • Experience supporting rapidly scaling organizations
  • Experience in an OCC or similar environment

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