Senior Business Systems Analyst (Sales and Marketing)

• Drive end-to-end lead to opportunity process solutions in Salesforce and other tools in the tech stack including identifying process gaps and areas of opportunity for streamlining and automation for Demand Generation processes
• Familiarity with B2B demand gen programs within a SaaS environment
• Gather, develop, and analyze business requirements for solution design on the Salesforce.com platform. Responsible for documenting, reviewing and approval of Business Requirements Document and Functional Specification with Key Business Stakeholders.
• Gather and facilitate reporting requirements between Key Business Stakeholders and Business Intelligence team.
• Responsible for Business Process Analysis and Design. Provide Gap and Impact analysis, define user stories, develop test cases, and create and maintain functional design documentation.
• Collaborate with Salesforce Administration and Development Team to design and lead bi-weekly sprints to implement innovative Solutions using the Salesforce Lightning Platform.
• Support and train end-users, develop and maintain training documentation, monitor and enforce system and process adoption.
• Implement and maintain user standards and process documentation to support various business processes.
• Provide support for production and incident management, including ad hoc support requests.
• Facilitate analysis/triage, prioritization, and implementation of business requests and defects.
• Perform validation and facilitate user acceptance testing and sign off.
• Remain current with Salesforce releases and evaluate and recommend new features and functionality where feasible.
• Defining, reviewing and improving operational processes, procedures, and documentation associated with the operation of the technology stack and related reporting.

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• Bachelor’s degree in computer science, Business Administration, or related field.
• Minimum 3 to 5 Years of Salesforce.com hands-on Administration/Business Analysis Experience.
• Minimum 6 to 8 Years of experience in Business Analysis and Business Process implementation.
• Preferred - Salesforce Administrator Certification and Salesforce Business Analyst Certification.
• Preferred - Experience in Tableau, PowerBI, or other BI tools.
• Ability to work independently and drive stakeholder alignment and actions efficiently
• You enjoy working across multiple stakeholders and teams, and have the ability to think and pivot quickly to drive solutions
• Ability to think and act strategically, and communicate out findings to stakeholders.
• You lead with a ‘keep it simple’ mentality to help promote nimble and easy to maintain solutions.
• You thrive in fast-paced environments, where initiatives are fluid and require constant prioritization.