Senior Customer Success Manager

• Serve as the product expert and mental health advocate for an enterprise book of business
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.
• Own the customer lifecycle from implementations to engagement strategies to contract renewals. Including but not limited to:

Timely action plans

Census file management

Engagement communication ideation, strategy & execution

Business review creation and presentation to senior HR executives and business leaders

Insightful, data-based recommendations

• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed

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• A minimum of 5 years experience in account management, customer success, implementation or healthcare management
• A deep passion to transform the U.S. healthcare system, especially mental health
• Previous experience in the B2B2C vendor space
• Outstanding communication skills with a thoughtful and collaborative approach to relationships
• High integrity organizational skills and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Humility, resourcefulness, directness, ambition, professionalism
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Experience in upselling and retaining customers to drive additional revenue
• Creative use of problem-solving skills to ensure our partners are completely satisfied
• Ability to reconcile data from multiple sources to continually drive value
• Willing and able to travel as necessary (approx. 15%)
• Bachelor’s degree or higher, preferred