Senior Document Control Manager

Job Description

Posted on: 
January 22, 2023

The Operations Excellence team is looking for a Senior Document Control Manager with experience in fast-paced operations and/or program or project management. In this position, you will work in collaboration with the Operations Excellence team and cross-functional stakeholders to support and help drive the roll out of Quality Management System (QMS) initiatives and a tech-forward document Document Management System (DMS) and associated processes.


  • Define, develop and implement an internal documentation auditing strategy to ensure accurate documentation content, efficient change management processes, and regulatory compliance
  • Work with technical writers and cross-functional partners to drive documentation updates and publication according to schedule
  • Develop and maintain department SOPs related to the quality system, document control, and the internal document audit process
  • Co-business owner of the electronic Document Management System, including onboarding, implementation, maintenance, and issue support and resolution
  • Actively create and program manage document lifecycle processes, including templates, document creation, revision control, document retirement, and approvals processes — be the operation’s “super-user” of a document management system
  • Partner to drive the implementation of mission-critical documentation procedures to be used by frontline teams across geographies and by operations teams with diverse, sometimes conflicting priorities
  • Coordinate with other document owners to ensure standardization and alignment of key operations procedures
  • Facilitate cross-functional coordination of complex operations documentation process issues
  • Lead the creation and life cycle of key source-of-truth documents and continuously update to reflect advancements in operations
  • Continuously assess opportunities for improvement and lead improvement initiatives

Job Requirements

  • Demonstrated ability to lead documentation management, project management, operations process development, or quality program development
  • Experience owning the development and integration of new processes at a fast-paced company
  • BA/BS or equivalent years of experience
  • Excellent written/verbal communication and ability to effectively distill complex concepts into high-quality communications to diverse audiences
  • Impeccable attention to detail and an independent, proactive work ethic to diffuse issues before they become problems
  • Continuous improvement approach with a bias toward proactive process improvements
  • Ability to approach the role as a trusted teammate with a can do and positive attitude
  • Ability to manage workload to achieve results

Bonus points!

  • Experience with quality processes and documentation management in safety critical and highly regulated industries such as transportation, pharmaceutical, food production, etc.
  • Technical writing experience
  • Operational experience with a large, 24/7 frontline workforce
  • Mobility or transportation experience, particularly with a large fleet
  • Entrepreneurial experience/ownership mentality or other innovation history
  • Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety
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