Senior Manager, Client Solutions (Clinical Research)
Location
New York, NY
Level
Senior
Department
Account management
Type
Full - Time
Salary
Job Description
Posted on:
April 15, 2023
In this role, you'll work with Sponsor and CRO customers, cross-functional colleagues and adjacent teams to plan, execute, and oversee complex Clinical Technology projects. Reporting to the Director, Professional Services, you will help set strategy and oversee execution of implementation, onboarding, project management and program management for Flatiron’s Clinical Research Digital Clinical Trial Solutions. Such oversight includes collaborating with key stakeholders to provide guidance on clinical trial norms, best practices, and regulations, and leading the execution of key elements of the operational and project management roadmap against strategic priorities.
Responsibilities
- Ensure effective day-to-day engagement with our most strategic biopharma and CRO research collaborators.
- Oversee multiple clinical research technology projects and programs with a focus on customer enablement and engagement.
- Be the voice of the customer and collaborate across internal functional groups (product, engineering, commercial and marketing, legal and finance team members) to identify opportunities to enhance existing products and identify new potential product offerings
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Proactively manage changes to the project scope, timeline and costs
- Mentor and manage Professional Services staff
- Coordinate internal resources and third parties/vendors for the flawless execution of projects and adoption of technologies
- Assist in the maintenance and updates to Professional Services SOPs and Work Instructions
- Develop playbooks for onboarding, project management, and scaling customers from pilot to broad adoption
Job Requirements
- You have 6+ years of experience in client-facing roles of increasing responsibility, delivering products, services, or analyses to biopharma companies, in organizations such as: life sciences-oriented consulting firms, healthcare focused analytics and/or outcomes research firms, healthcare technology companies
- You have direct experience in clinical research (clinic or hospital setting, pharma, and/or biotech sectors) and are familiar with the digital solutions that support clinical research.
- You have direct experience working with Pharmaceutical and biotech companies and Clinical research Organizations (CRO).
- You have a track record of success in developing long term business relationships with biopharma companies in a strategic and abstract space and experience owning high-profile client relationships
- You are interested in engaging directly with biopharma partners to help advance their research and business related strategies
- You can apply your healthcare background to support end-to-end client engagement process, including capabilities presentations, project scoping, and customer support
- You are flexible, have a start-up mindset, and enjoy a fast-paced environment
- You have the ability to juggle multiple client interactions and deadlines simultaneously
- You have the agility to work across and develop relationships with diverse, cross-functional teams
- You have exceptional written and communication skills
- You share our commitments to diversity, inclusion, and belonging; You are excited to use your skills to optimize quality in new and innovative ways
