Senior Process Excellence Manager II, Customer Success

• Evaluate existing processes, systems, and tools with flow charts, value maps, metrics, time studies, and customer journey maps.
• Determine the most impactful gaps and opportunities to redesign vastly improved end state workflows that will transform our business.
• Create best-in-class user experiences that optimize for trainability, repeatable success, minimal variance, and a high assurance of quality.
• Spearhead continuous improvement programs to ideate new opportunities, determine prioritization, and activate the cross-functional working groups to drive action.
• Test hypotheses, run experiments, and implement process changes rapidly for the continuous improvement of our operation to reduce defects and friction throughout the user lifecycle.
• Use analytical tools and skills to develop data-backed strategies to influence multiple teams’ roadmaps without formal ownership or authority over resources.

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• 7+ years of experience in technology or management consulting, operations, finance, industrial engineering, or similar focused on process transformation and operational excellence.
• In-depth experience with lean methodologies such as five whys, six sigma certification, 5s, value stream mapping, and customer journey maps.
• Highly skilled with storytelling and executive presentations to pitch the transformative opportunities, request resources where needed, illustrate the potential business value, and celebrate the wins.
• Highly proficient with data analysis, including SQL, Sheets or Excel, and business intelligence tools like Looker or Tableau.
• Technical undergraduate degree in engineering, finance, computer science, data science, or other quantitative subject areas.
• MBA or Masters preferred.

Bonus points!

• Comfort working in a high growth, constantly evolving environment where the only constant is change.
• Enthusiastic about the AV industry and the impacts it will have on society.

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