As a Technical Account Manager - Remote (India), you will be responsible for working with and guiding Sumo Logic’s strategic customers toward successful adoption of the service. You will partner very closely with our Customer Success Managers to develop deep customer relationships with a set of premium accounts. You will provide technical guidance, best practices, mentorship and training to your customers, assisting them to drive maximum value out of Sumo Logic and understanding a vision for long term success and growth. You will be the main point of contact for all technical questions and assistance for these customers and represent their needs back to customer support, product management, engineering, and sales. You will also work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers.
The successful candidate for this job will have a strong technical aptitude in cloud technologies like AWS or Microsoft Azure, along with a strong self-starting, proactive mentality. You must have a proven track record of creating and maintaining deep, lasting relationships with customers.
You are going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with. This is an ideal role for technical, experienced sales engineers looking to get away from full-time travel requirements or experienced Professional Services consultants looking for a chance to focus on a set of strategic accounts they can help to grow.