Technical Support Engineering - Industrial Placement (12-months)
Location
London, UK
Level
Senior
Department
Engineering
Type
Full - Time
Salary
Job Description
Posted on:
January 31, 2023
As part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!
Responsibilities
- Troubleshoot network, hardware and software issues related to the Verkada platform.
- Provide best practice design and integration expertise to enterprise customers.
- Communicate technical matters to customers both orally and in writing.
- Own customer issues from creation to resolution.
- Collaborate with Engineering and Product teams to test new products and identify bugs.
- Contribute content to our Knowledge Base.
- Lab testing and team projects.
Job Requirements
- University students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
- Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language.
- Ability to communicate complex technical matters both orally and in writing.
- Demonstrated problem-solving skills and attention to detail.
- Ability to work within a team environment.
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.