Verkada

Technical Support Engineering - Industrial Placement (12-months)

Job Description

Posted on: 
January 31, 2023

As part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!

Responsibilities

  • Troubleshoot network, hardware and software issues related to the Verkada platform.
  • Provide best practice design and integration expertise to enterprise customers.
  • Communicate technical matters to customers both orally and in writing.
  • Own customer issues from creation to resolution.
  • Collaborate with Engineering and Product teams to test new products and identify bugs.
  • Contribute content to our Knowledge Base.
  • Lab testing and team projects.

Job Requirements

  • University students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
  • Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language.
  • Ability to communicate complex technical matters both orally and in writing.
  • Demonstrated problem-solving skills and attention to detail.
  • Ability to work within a team environment.
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.
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