Vendor Associate Lead

• Assist the manager in leading the regional team’s efforts to maintain the work queues within the respective service level agreements
• Assist the manager in leading the regional team’s performance against KPIs
• Forster and promote teamwork to support a positive working environment
• Assist in the implementation of goals and objectives, ensure adherence to policies and procedures
• Address any service requests within the required service level agreements
• Develop, maintain, and continuously seek to improve all vendor relations
• Work with the Customer Care and Vendor Management teams to manage hauler performance according to contractual obligations
• Provide problem-solving resources and solutions to complex vendor issues
• Support the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services)
• Communicate with other departments and management to resolve problems and expedite work
• Assign as needed and monitor the completion of hauler service-related projects to team members
• Coach and mentor team members with a focus on drive continuous improvement in the waster hauler network and processes

‍

• Bachelor’s Degree preferred
• 2+ years of experience in a professional setting, hauler relationship management experience preferred
• Strong verbal and written communications skills
• Strong organizational and analytical skills
• Must be collaborative and able to work in a team environment
• Ability to work with minimal supervision in decision making
• Willingness to corporate with customers and management to resolve any issues that may arise
• Strong knowledge of MS office skills (Word, Excel, PowerPoint)
• Ability to work evenings, weekends and holidays as required