Rubicon Global

Vendor Associate Lead

Job Description

Posted on: 
April 15, 2023

The Vendor Relations Associate Lead serves as a liaison between Vendor Relations Associate, Vendor Relations Manager, and other various departments. This role mainly supports the Vendor Relations Manager within an assigned territory to build in-depth relationships with vendor partners across Rubicon’s hauler network.


  • Assist the manager in leading the regional team’s efforts to maintain the work queues within the respective service level agreements
  • Assist the manager in leading the regional team’s performance against KPIs
  • Forster and promote teamwork to support a positive working environment
  • Assist in the implementation of goals and objectives, ensure adherence to policies and procedures
  • Address any service requests within the required service level agreements
  • Develop, maintain, and continuously seek to improve all vendor relations
  • Work with the Customer Care and Vendor Management teams to manage hauler performance according to contractual obligations
  • Provide problem-solving resources and solutions to complex vendor issues
  • Support the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services)
  • Communicate with other departments and management to resolve problems and expedite work
  • Assign as needed and monitor the completion of hauler service-related projects to team members
  • Coach and mentor team members with a focus on drive continuous improvement in the waster hauler network and processes

Job Requirements

  • Bachelor’s Degree preferred
  • 2+ years of experience in a professional setting, hauler relationship management experience preferred
  • Strong verbal and written communications skills
  • Strong organizational and analytical skills
  • Must be collaborative and able to work in a team environment
  • Ability to work with minimal supervision in decision making
  • Willingness to corporate with customers and management to resolve any issues that may arise
  • Strong knowledge of MS office skills (Word, Excel, PowerPoint)
  • Ability to work evenings, weekends and holidays as required
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