Open AI

Account Engineer, London

Job Description

Posted on: 
July 12, 2023

We are looking for an engineer to collaborate directly with our strategic enterprise accounts, helping solve their most difficult problems and providing day-to-day dedicated technical support. You are crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. You will collaborate closely with the Solutions, Partnerships Research, and Revenue teams, and will report to the Head of Success.


  • Serve as the dedicated technical resource and advocate for our most important API customers.
  • Answer technical questions from customers about the API platform’s operation, deployment, integration, and use.
  • Deliver custom solutions and prototypes that help accelerate a customer’s time to value.
  • Participate in monthly on-call shifts to triage issues for our most important API customers.
  • Scale the Account Engineering function through codifying common answers to questions and implementing efficiency gains.
  • Contribute to our open-source developer and enterprise resources.
  • Provide ad hoc pre-sales engineering support.
  • Build strong relationships with our customers’ leaders and operators to ensure their application’s success.
  • Use your expertise in programming with Python and/or Javascript.

Job Requirements

  • Have 2+ years of software engineering and application development experience.
  • Earned a Bachelor’s degree in Computer Science or something similar.
  • Built and/or delivered prototypes on top of our API platform.
  • Can proactively identify technical pain points in our and our customer’s solutions.
  • Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  • Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Apply now

More job openings