Account Engineer, London

• Serve as the dedicated technical resource and advocate for our most important API customers.
• Answer technical questions from customers about the API platform’s operation, deployment, integration, and use.
• Deliver custom solutions and prototypes that help accelerate a customer’s time to value.
• Participate in monthly on-call shifts to triage issues for our most important API customers.
• Scale the Account Engineering function through codifying common answers to questions and implementing efficiency gains.
• Contribute to our open-source developer and enterprise resources.
• Provide ad hoc pre-sales engineering support.
• Build strong relationships with our customers’ leaders and operators to ensure their application’s success.
• Use your expertise in programming with Python and/or Javascript.

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• Have 2+ years of software engineering and application development experience.
• Earned a Bachelor’s degree in Computer Science or something similar.
• Built and/or delivered prototypes on top of our API platform.
• Can proactively identify technical pain points in our and our customer’s solutions.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.