Customer Success Engineer
Job Description
If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s deception and identity platform.
Our CS Engineers build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. CS Engineers will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
Responsibilities
- Deliver implementation, enablement and advisory for all SentinelOne products, with a focus on deception and identity technologies
- Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives
- Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage
- Represent and advocate Customer needs/issues cross-departmentally
- Continuously improve methodologies, deliverables and process to create an unparalleled Customer Experience
Job Requirements
- Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results
- 3 - 5 years prior experience in a field services role (professional services, pre-sales, etc.)
- Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices
- Knowledge of threat handling, incident response and SOC operations
- Proficient in Windows, Linux and MacOS
- Hands on experience implementing enterprise security tools, IDS/IPS, firewalls, SIEM etc.
- Strong knowledge of administering Linux and containerized applications is a plus.
- Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.)
- Thrives in a multitasking environment and can adjust priorities on-the-fly
- Working knowledge of Active Directory and IAM solutions.
