IT Engineer

• Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
• Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
• Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
• Partner with all business units and collaborate on projects.
• SaaS account management with an eye on security and cost evaluations.
• Able to communicate effectively and concisely to the entire company.
• Supporting global workforce, partnering with overseas IT teams, both employees and consultants.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
• Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

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• 5-star customer service mindset.
• 5+ years of relevant experience in an IT Related field. 2-3 years in a high growth tech company preferred
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Strong knowledge of MacOS, and familiarity with Windows, Linux, iOS, and Android devices.
• Ability to administer G-Suite for day-to-day operations
• Experience working with SSO (Okta, OneLogin, etc.).
• Experience supporting and managing various sizes of conference rooms in an enterprise setting.
• Familiarity with video conferencing applications such as Zoom, Microsoft Teams, Google Meet, or Cisco Webex.
• Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
• Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.