About Adarga

Adarga is one of the most exciting Artificial Intelligence (AI) companies in the world at the cutting-edge of the AI revolution. We are a UK-based AI leader specialising in information intelligence. Our technology addresses the integral need for defence, national security and commercial organisations to interpret fast-proliferating, worldwide information sources at breakneck speed. In today’s increasingly complex geopolitical environment, this is a vital capability if they are to understand emerging threats, mitigate risk and remain competitive.

What will you be doing?

As a Product Support Engineer based within the Delivery Team, your primary role will be to serve as the interface between the Engineering, Platform, Product Management, and Data Science teams, owing a range of technical product support responsibilities from platform configuration to operating model and service support.

Your responsibilities will include support on identity and access management, deploying of data, running database queries, feature release updates, prioritising customer and internal tickets, and resolving issues within our OLA and SLAs. The role brings a huge scope for learning and technical career development with the interaction from our Platform and Engineering team.

An efficient communicator, your technical curiosity and natural ‘can-do attitude’ and creativity will inspire new ways of approaching technical challenges, triaging, and resolving them quickly and accurately.

Requirements

Essential Requirements

• Basic understanding of cloud computing concepts (AWS or other cloud platforms)
• A natural collaborator with strong investigative problem-solving skills
• Good technical communication skills with an emphasis on attention to detail
• Previous experience with Infrastructure as Code (IAC) tools such as Terraform
• Basic understanding of using CLI
• Exposure to using JSON files
• Knowledge of Git or other version control tools to deploy via code
• Exposure to one or more of the following programming languages:
• Go, Java, Typescript, Python, Bash

Desirable Requirements

• Previous experience in either a service desk or problem-solving environment
• Basic knowledge and understanding ITIL
• A working understanding of Kubernetes
• Productivity Tools: Power Automate, GA 360, Jira, Slack, Smartsheet
• Experience in working a SaaS environment
• Appreciation of Machine Learning (ML) & Artificial Intelligence (AI) technologies
• Appreciation of Natural Language Processing (NLP)
• Eligible to hold UK security clearance

Interview Process

• Getting to know you:

In the first call, let our recruiter learn about you and your story to check a potential fit for Adarga. This is also a chance for you to ask first questions about the role and company.

• Phone Interview:

In this meeting, you will meet with a Senior member of our team who will take a deeper dive into the aspects of the Product Support Engineer role here at Adarga, where you can expect to talk through your background and another chance to ask any questions you have.

• Final Interview:

You made it to the very last stage! Here we will look to gain a better understanding of your experience to date, a chance to walk through your experience, the role you played at the company, different projects that were worked on and the impact you had, and give you an opportunity to see the wider team during an informal talk.

Contact

careers@adarga.ai

Find out more about Adarga: https://adarga.ai/careers

Diversity & Inclusion at Adarga

Adarga recruits, trains, promotes & employs regardless of race, background, gender, colour, religion, disability, age, gender identity or any other protected status. In addition to this, we actively promote and encourage diversity of thought through multiple avenues. Adarga is dedicated to building and maintaining an inclusive environment where people feel valued, appreciated and free to be themselves without prejudice.

Recruitment company statement 

We approach everything with transparency and integrity. To avoid wasting anyone’s time, here is our policy on working with recruitment companies: 

 At present, we are not working with any new recruitment agencies, because we only want to work directly with individual applicants who can contact our People Team through careers@adarga.ai  
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