Flawless is an award winning film technology company pioneering the generative AI revolution in filmmaking. Solving some of the biggest problems filmmakers face by empowering them with groundbreaking AI powered post production tools, allowing on screen dialogue to be visually changed without the need to reshoot or go back to set. The world’s first system has won multiple awards including TIME Best Inventions.
Founded in 2020 by Hollywood director, Scott Mann and serial technology entrepreneur Nick Lynes, Flawless is opening a world of new possibilities for filmmakers whilst ensuring the responsible adoption of generative AI. With headquarters in London and LA, Flawless has established an exceptional team of 100 world leaders in science, film and technology that have come from the likes of Adobe, Google, Lionsgate, NASA, Sony, Facebook, Microsoft and Apple (click here to find out more).
We're entering a very exciting time as we have begun to commercialise our product and are now looking to hire a Technical Support Engineer to join our Santa Monica office. You will be teaming up with Paul McCourt our Head of Information Technology & Security to help implement new IT services as well as enhance and expand our current systems to enable us to scale the business securely. You will be a key point of contact between all departments within Flawless, which includes our scientific research, AI, development, post production, VFX, product design and senior management teams globally. The successful applicant will be expected to work autonomously helping to identify and resolve technical issues encountered across our organisation. 

Requirements

• Strong experience troubleshooting, configuring and resolving technical issues with the use of a help-desk management system such as Atlassian, Freshdesk or Zendesk. 
• A history of supporting and maintaining Windows and Mac operating systems throughout an organisation of 200+ users. 
• A background working with Google Workplace, Microsoft 365 as well as Active Directory/Group policy. 
• Knowledge and experience with single sign-on identity management services such as Okta, AzureAD, and PingIdentity. 
• Experience in administration of endpoint security protection services such as Webroot, CrowdStrike, and Defender. 
• Knowledge or switches, routers and wifi access points.

You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
In addition to this you'll receive: - Autonomy - Competitive Salary - Stock Options- Comprehensive medical, dental, and vision insurance 401(k) plan
Flawless is proud to emphasize an equal opportunity, safe environment for people to do their best work. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.