Associate Implementation Manager
Location
United States
Level
Senior
Department
Operations
Type
Full - Time
Salary
Job Description
Posted on:
September 1, 2023
The Associate Implementation Manager owns the full customer implementation process, taking the lead on the customer relationship from post-sales through customer deployment. Successful Associate Implementation Managers will be excited by the challenges of learning a highly technical product, leading complex implementation projects, and driving real improvement in customer operations through our software. This is a full-time position reporting to the Manager, Implementation.
Responsibilities
- Serve as a primary technical point of contact for the customer during implementation, managing customer expectations and ensuring high-level customer satisfaction
- Understand and communicate project resourcing requirements and prioritization
- Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
- Act as the liaison between customers and Hyperscience during implementation to prioritize issues, elicit feedback, and present customers with new opportunities
- Collaborate with customer stakeholders to design complex solution architecture and document business requirements for custom workflows
- Actively manage and prioritize multiple customers with competing needs and varying processes
- Execute customer-facing training sessions and webinars to provide training and communicate product enhancements
- Strive to become a product expert by engaging with the product, investigating technical concepts, and actively seeking deeper product understanding
Job Requirements
- 2+ years customer-facing experience in a technology/Saas company, preferably with onboarding customers and technical implementation
- High emotional intelligence, including curiosity, empathy, self-awareness, and integrityLove of learning and an aptitude for absorbing and synthesizing technically complex information
- Excellent communication (written and verbal) and presentation skills, both internally and externally
- Project management skills with experience working on complex projects involving large multi-layer teams with internal and external stakeholders
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
- Amenable to a potential travel requirement of up to 20%. Hyperscience works with both US and international customers
