K Health


Job Description

Posted on: 
December 4, 2023

You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations within the clinic of clinical and non clinical support staff. You will report to our Senior Director of Medical.


  • Optimize and develop clinical workflows to support both clinician and patient experience
  • You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
  • Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
  • Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
  • Monitor clinic phone (10:30a-6:30p) M-F - handling patient, clinician, lab, and pharmacy calls
  • Work in collaboration with pharmacy, insurance,  and enterprise partners on resolution of escalated patient or partner issues.
  • Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
  • Prepare prior authorizations requests
  • Efficiently process and send EMR Requests
  • Additional clinical and administrative duties as required

Job Requirements

  • Current licensure as a Licensed Practical Nurse (LPN)
  • You have at least 2 years of experience in healthcare operations
  • You have experience in telemedicine
  • Experience with Epic EMR and Salesforce
  • You are extremely well organized and detail oriented
  • You naturally prioritize your work and feel comfortable maintaining varying deadlines
  • You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal direction

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