Director, Customer Quality Engineering
Location
United States
Level
Senior
Department
Engineering
Type
Full - Time
Salary
Job Description
Posted on:
October 23, 2023
Your main role will be leading a team of customer quality engineers/managers to handle customer related quality issues in the US, Europe and Asia- for both automotive and non-automotive customers. You will establish strategic direction for the group and form management level relationships with customers and across NVIDIA. Champion critical customer issues covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints. You are the champion for the voice of customers on quality related topics within NVIDIA!
Responsibilities
- Lead multi-functional teams of various internal organizations and fields to resolve product failures
- Advise senior and executive management on strategy for technical customer support and communication
- Constantly drive problem resolution by providing leadership and guidance on what issues need focus, prioritizing across business/product lines
- Coordinate internal activities to perform containment, risk assessment, and risk mitigation on product failures
- Drive quality improvement activities through monitoring and communicating of customer DPPM or failure rate trends to achieve best in class quality performance.
- Champion internal warranty reserve estimations and customer compensation claims
- Drive customer RMA support processes including RMA approval process, failure verification, replacement inventory planning, and refurbishment plans.
- Review Customer Specific Requirements and drive internal teams to meet or exceed customer expectations
- Ensure success of customer audits of NVIDIA and our suppliers by working with teams responsible for customer audit focus
- Review MPAs with regards to the Quality agreements aligning legal, business, and other necessary teams and negotiate with customers on terms and conditions
Job Requirements
- 15+ overall years in the following: Quality engineering or Product engineering with extensive customer interface experience being critical
- 10+ years managing teams of engineers across different business units with multiple disciplines
- Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
- Strong leadership skills with experience coordinating teams with different subject areas
- Data Center, systems, boards, and component level knowledge and experience a must.
- Excellent written and oral communication skills, interpersonal skills, time management, task prioritization skills, and excellent proficiency with 8D problem solving tools/methods
- Proficient using MS Office software tools, data analytical tools, and email communications
- BS or MS in electrical/electronic engineering or equivalent experience
