IT Operations Product Engineer
Location
Dublin, Ireland
Level
Senior
Department
Engineering
Type
Full - Time
Salary
Job Description
Posted on:
February 3, 2023
In this role you will be part of the Global Support team, sharing your experience in the field with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams. You will simultaneously focus on technical excellence and quickly delivering support to customers who have deployed our software in their production, UAT and Development environments
Responsibilities
- Provide support for client issues related to Infrastructure/configuration/performance issues.
- Escalation to L3 engineers.
- Participate in communication with the customers (WebEx sessions, Jira), developers, L3 engineers, delivery managers.
Job Requirements
- Strong expertise (> 5 years) with Linux (RedHat, Centos) and bash scripting expertise.
- Windows Server: managing users, services, firewall, applications.
- Experience of web servers (Nginx) at least 2 year, application servers (Tomcat).
- Troubleshooting of Java applications, performance analysis, monitoring, be able to suggest improvements.
- Databases: MSSQL, MySQL, PostgreSQL.
- Experience of SCM (GIT) and CI tools (Jenkins).
- Expertise with managing and operating infrastructure within an AWS/Azure/GCP cloud environment.
- Knowledge of network infrastructure, OSI-model understanding
- Experience in configuration automation using Ansible or similar tools.
- Experience with Nexus
- Good communication skills
- Fluent written and spoken English
- Excellent Customer Service skills
- Strong sense of urgency and ownership when dealing with customer issue
- English B1 or higher is require for direct communication with WF Customers via WebEx or JIRA.
