Java Support Engineer
Job Description
The ideal candidate should have a balanced mix between programming/technical skills, solution design and customer facing skills. This is a dynamic role which involves supporting robots on stack of Machine Learning, OCR and Java/Groovy code within WorkFusion platform. Supporting Robotic Process Automation presents many technical challenges in the areas of machine learning, large-scale data processing, as well as satisfying complex business rules. We are looking for a seasoned Java developer/experienced supporter with good troubleshooting skills for customer support tickets and triage in 24x7 environment. The candidate will be trained and certified by WF Automation Academy as RPA/Platform developer/Architect. Candidate will work extensively with WorkFusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On-Premise and Cloud customers.
Responsibilities
- Use problem solving skills for issues that arise in day-to-day running of RPA processes and provide timely responses and solutions as required; Design, develop, troubleshoot, debug, evaluate, and modify RPA solutions
- Support customers in their WorkFusion implementations as a part of a distributed support team
- Dig into and troubleshoot customer issues
- Analyze, understand, and document the business processes and their packaging/deployment steps in detail where required
- Closely and effectively communicate with customers and partners during support and delivery issues
- Support the customer’s RPA, AI/ML, and other platform components
Job Requirements
- 3+ years of Java development
- Understanding of design patterns and OOP
- Hands-on experience with automation frameworks
- Hands-on experience with java applications performance tuning and analysis
- Good knowledge of Computer Science fundamentals
- Experience in various communication protocols (HTTP, SOAP, REST)
- Proficient in both Linux and Windows environments
- Experience in System Engineering is preferred.
- Good communication skills
- Fluent written and spoken English
- Excellent Customer Service skills
- Strong sense of urgency and ownership when dealing with customer issues
