Service Engineer
Location
Salt Lake City, Utah
Level
Senior
Department
Engineering
Type
Full - Time
Salary
Job Description
Posted on:
September 1, 2023
As a Service Engineer for our Software-Defined Microfactories you will have the chance to get in on the ground floor of Industry 4.0 and work in the revolutionary progression that is automated robotics.
In this role you will be working as part of our Delivery team. You will be installing and engineering our robotic automation projects at one of our largest customer sites located in Salt Lake City, UT. You will be asked to troubleshoot, maintain, and repair our Bright Robotic Cells (BRCs). After on-the-job training in various locations, you will put your technical, mechanical, and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines, and settings.
Responsibilities
- Install, deploy and support our Bright Robotic Cells (BRCs) at a large, key customer site
- Use diagnostic tools and customer feedback to assess hardware and software malfunctions
- Replace or repair worn or malfunctioning components and consumables · Provide service report for service activity – including labor, travel, parts usage and failure diagnostic details as needed
- Educate and train customers on device operation, maintenance, troubleshooting and repair
- Provide excellent customer service, actively listen to customer concerns, and address issues until customer is satisfied
- Update and maintain assigned machines per manufacturer specifications
- Stay up-to-date on the latest technology and repair options by attending ongoing training events sponsored by company or manufacturers
- Be prepared and able to lift up to 50 pounds and ascend heights regularly
- Travel up to 10%, mostly for training and potentially international
Job Requirements
- 5 or more years in a customer-facing technical role
- Associate degree (Mechanical or Electrical), bachelor’s degree preferred
- Automation and robotic experience
- PLC familiarity and concepts within
- Familiarity with programming code
- Remote diagnostic experience
- Technical documentation experience (reading, creating, editing)
- Experience with HMI/PLC programming
- Understanding of tools and technologies needed to complete repairs
- Ability to repair and maintain robotic controllers, transfer devices, automation equipment, peripheral equipment, and mechanical units
- Capable of following electrical and mechanical drawings
- Self-starter with ability to work productively with minimal supervision
- Superb communication and customer service skills to assist clients over the phone, in the office and in person
