Site Automation Engineer
Location
Salt Lake City, Utah
Level
Senior
Department
Engineering
Type
Full - Time
Salary
Job Description
Posted on:
September 19, 2023
As a Site Automation Engineer for our Software-Defined Microfactories you will have the chance to get in on the ground floor of Industry 4.0 and work in the revolutionary progression that is automated robotics.
In this role you will be working as part of our Delivery team. You will be installing and engineering our robotic automation projects at one of our largest customer sites located in Salt Lake City, UT. You will be asked to troubleshoot, maintain, and repair our Bright Robotic Cells (BRCs). After on-the-job training in various locations, you will put your technical, mechanical, and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines, and settings.
Responsibilities
- You will be responsible for multiple robotic assembly systems deployed to a major tech customer
- You will be interacting with customer and customer manufacturing partner about performance of our equipment
- You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
- You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
- Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
- Maintain status reports at various levels of detail and synthesis
- Educate and train customers on device operation, maintenance, troubleshooting and repair
- Provide excellent customer service, actively listen to customer concerns, and address issues
- Travel up to 10%, mostly for training
Job Requirements
- 5 or more years in a customer-facing technical role
- Experience in an automation and robotics environment
- Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
- Automation, robotics, and PLC experience
- Understanding of Recipe Debug
- Experience using Vision systems for inspection and point of interest interpolation
- Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
- Technical documentation experience (reading, creating, editing)
- Ability to repair and maintain mechanical systems
- Capable of following electrical and mechanical drawings
- Self starter with ability to work productively with minimal supervision
- Calm, collected demeanor and commitment to customer service
