Sr. Manager, Threat Efficacy - EPP Content
Location
Remote
Level
Senior
Department
Business Development
Type
Salary
Job Description
Posted on:
October 5, 2023
This role will consist of working closely with our customers, as well as internal teams such as Support, Technical Account Managers, Falcon Complete, OverWatch, and various engineering teams within the organization. You will be responsible for timely communications to our internal and external customers, providing proactive FP mitigation and remediation actions, leading efforts to improve our existing content, gathering and presenting trends and metrics, and planning and executing roadmaps for your team.
Responsibilities
- Lead a team of Threat Analysts to drive continuous improvement in content efficacy
- Answering customer inquiries either directly or through Support / TAMs
- Ensure product detections are performing to CrowdStrike’s standards
- Build a workflow to enable management and mitigation of false positive detections
- Build and manage a framework to perform Efficacy Measurement at scale
- Create a framework for the team that will help it meet and exceed goals and objectives
- Provide threat assessments, level of effort, and intended impact to influence prioritization and help steer strategic planning
- Work with various internal teams to streamline and resolve detection issues
Job Requirements
- Escalations management experience
- Customer support experience
- Strong background in the EPP/EDR space
- Fundamental understanding of threat detection
- Knowledge of research/collection skills and analytical methods
- General understanding of threat/risk management and threat/risk assessment
- Ability to break down complex problems into workable components
- Experience in a security operations center or similar environment responding to incidents
- Experience in managing a highly operational and global team of analysts
- Familiarity with tools used in cyber-intrusions
