Associate, Technical Solutions

Job Description

Posted on: 
November 8, 2023

This position will become an expert in Clinical Pipe, Flatiron’s EHR to EDC product. Responsibilities include, but are not limited to, the implementation, configuration, and support of the Clinical Pipe EHR to EDC SaaS product to support clinical trials. Attention to detail is required.


  • Implement Clinical Pipe on new Electronic Health Record (EHR) systems
  • Configure Clinical Pipe to new protocols in Electronic Data Capture (EDC)
  • Map EHR data to electronic Case Report Forms (eCRFs) per study protocols
  • Perform product demos and pre-sales technical consulting
  • Assist in the onboarding of new customers
  • Provide second level product and technical support
  • Collaborate with Product Management and Engineering on the development of new product features

This position will interact with other operating and staff groups within the organization including, but not limited to Product Management, Engineering and Commercial.

Job Requirements

  • At least 2 years of experience in Medical Coding, Solutions Architecture, Informatics, or Clinical Data Management
  • Experience with the following:

- Data exchange formats such as JSON and XML


- Clinical terminologies such as LOINC and SNOMED CT

  • Familiarity with healthcare or clinical research data
  • Self-learner, with strong technical aptitude and curiosity
  • Ability to multi-task and flexibility to accommodate changing priorities
  • Customer service oriented
  • High accountability and ownership
  • BA/BS degree in a technical field, or equivalent practical experience
  • Strong communicator with excellent verbal and written communication skills

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