Manager II, Continuous Improvement
Job Description
The Operations Excellence team is looking for a Senior Document Control Manager with experience in fast-paced operations and/or program or project management. In this position, you will work in collaboration with the Operations Excellence team and cross-functional stakeholders to support and help drive the roll out of Quality Management System (QMS) initiatives and a tech-forward document Document Management System (DMS) and associated processes.
Ops Excellence is the team within Commercial Operations focused on the building and improvement of processes and communicating all relevant operational changes. In this position, you will be a key member of a fast-paced team as we design best-in-class processes to launch a fully driverless fleet within multiple markets. We're looking for adaptable, optimization-focused people who are excited by the idea of working on groundbreaking mobility technology!
Responsibilities
- Define, develop and implement an internal documentation auditing strategy to ensure accurate documentation content, efficient change management processes, and regulatory compliance
- Work with technical writers and cross-functional partners to drive documentation updates and publication according to schedule
- Develop and maintain department SOPs related to the quality system, document control, and the internal document audit process
- Co-business owner of the electronic Document Management System, including onboarding, implementation, maintenance, and issue support and resolution
- Actively create and program manage document lifecycle processes, including templates, document creation, revision control, document retirement, and approvals processes — be the operation’s “super-user” of a document management system
- Partner to drive the implementation of mission-critical documentation procedures to be used by frontline teams across geographies and by operations teams with diverse, sometimes conflicting priorities
- Coordinate with other document owners to ensure standardization and alignment of key operations procedures
- Facilitate cross-functional coordination of complex operations documentation process issues
- Lead the creation and life cycle of key source-of-truth documents and continuously update to reflect advancements in operations
- Continuously assess opportunities for improvement and lead improvement initiatives
Job Requirements
- Demonstrated ability to lead documentation management, project management, operations process development, or quality program development
- Experience owning the development and integration of new processes at a fast-paced company
- BA/BS or equivalent years of experience
- Excellent written/verbal communication and ability to effectively distill complex concepts into high-quality communications to diverse audiences
- Impeccable attention to detail and an independent, proactive work ethic to diffuse issues before they become problems
- Continuous improvement approach with a bias toward proactive process improvements
- Ability to approach the role as a trusted teammate with a can do and positive attitude
- Ability to manage workload to achieve results
Bonus points!
- Experience with quality processes and documentation management in safety critical and highly regulated industries such as transportation, pharmaceutical, food production, etc.
- Technical writing experience
- Operational experience with a large, 24/7 frontline workforce
- Mobility or transportation experience, particularly with a large fleet
- Entrepreneurial experience/ownership mentality or other innovation history
- Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety
